Frequently Asked Questions
Everything you need to know about your Ottawa Goodtime Centre shopping experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping across Canada generally takes 3-7 business days depending on your location.
What is your return policy for apparel and gear?
We offer a 30-day return policy for most items. Products must be in original condition, unworn, and with all tags attached to qualify for a full refund.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
Do you offer international shipping outside of Canada?
Currently, we primarily ship within Canada and the United States. Please contact our support team for specialized quotes on international shipping for specific items.
Are the sizes listed on your site true to fit?
We provide detailed size charts on every product page. Since we carry various brands, we recommend checking the specific measurements for each item to ensure the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.